Medical Insurance Texas

Just as people’s closets and attics may be stuffed with mementos of sentimental value, organizations may preserve old cultures that feel cozy but become burdensome by falling to respond to change. Closets must be cleaned; attics must be seen told remnants of the past; and organizations must learn to let go of Medical Insurance Texas cultures when new ones become necessary.

Step 3: Define a Process for Assessing the Current Culture, the Desired Future Culture, and the Gap between the Two

The extent to which a mindset is shared may be audited in four steps. First, within the entity to be examined, ask a group of employees (either top management only or an employee cross section) to answer this question: What are the top three things (as a firm, department, or function) we want to be known for by our Medical Insurance Texas customers? This question highlights the essential ingredients of a mindset—what we are known for by our customers. Second, after collecting the answers from the employee group, cluster the similar responses; the relative numbers of answers in each cluster will provide a measure of the degree of “sharedness.” The rule of thumb is that 75 percent of the responses should be in the top three clusters. In the many times my Medical Insurance Texas colleagues and I have done this exercise, with many firms, we have seldom found such high (75 percent) consensus. Third, ask a similar question of customers (of the firm, department, or function): What would you like your supplier of choice to be known for? Finally, compare the answers of those inside and outside the firm.

The above exercise audits the shared mindset. It reveals what the mindset is and whether it is shared among employees and Medical Insurance Texas customers. At times, employees may share a common mindset, whereas customers do not. This exercise also identifies any gap between present and desired culture. The desired culture is best framed in terms of what customers want the firm to be known for. If cultural alignment begins with customers and then shifts to how employees should perceive the firm, consistent with the customer mindset, unity will follow. Gaps may exist among employees (when they do not share a common mindset) or between Diamond Creek temporary health insurance quote employees and customers (when employee and customer mindsets differ).

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